What is included in the complaint process confirmation letter from the Consumer Services Division?

The complaint process confirmation letter from the Consumer Services Division includes the problem report number and the name of the consultant assigned to the case. This information serves several important purposes. Firstly, the problem report number allows for easy tracking of the complaint throughout the process, ensuring that both the consumer and the regulatory body can reference the same case efficiently. Secondly, providing the name of the consultant establishes a point of contact for the consumer, facilitating communication and follow-up regarding the status of their complaint. This helps ensure transparency in the complaint resolution process and empowers consumers by keeping them informed about who is handling their situation.

Other options, while informative in a broader context, do not directly pertain to what is included in the confirmation letter. Details on how a company intends to resolve the issue, a summary of complaint statistics, and specifics about the insurance policies involved, while useful for understanding the overall process or outcomes, are not typically part of the initial confirmation letter sent to consumers regarding their complaint. The focus of the confirmation letter is on the identification and management of the specific complaint at hand.